Return and Refund Policy
SOMETIMES THINGS JUST DON'T WORK OUT. DON'T WORRY, WE'RE HERE TO HELP.
Returns
If you change your mind about an online purchase, you have 14 days from the day you receive your order to let us know that you wish to return it. If your order arrives in separate deliveries, the 14-day period begins when you receive the last item.
Simply email hiss@furiousgoose.co.uk and we'll take it from there.
Once you've told us that you'd like to return your order, please send the item back to us within 14 days.
Returns should be sent to:
Furious Goose
1.11 OXO Tower Wharf
Barge House Street
London SE1 9PH
United Kingdom
We strongly recommend using a tracked postal service so that you have evidence that your return has been sent.
You are welcome to inspect and try your purchase as you would in a shop. Please take reasonable care of it and, wherever possible, return it with its tags and original packaging. We may make a deduction from your refund if an item has been handled beyond what is reasonably necessary to inspect it and its value has consequently been reduced.
Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us.
Cancelling before dispatch
Changed your mind quickly? You can cancel your order at any time before it has been dispatched. Email hiss@furiousgoose.co.uk as soon as possible and, if it hasn't already left us, we'll cancel it and issue a refund.
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us promptly if something is defective or damaged, or if we've sent you the wrong item.
We'll put it right and cover the reasonable cost of returning a faulty, damaged or incorrectly supplied item.
Refunds
Once we've received your return, we'll inspect it and confirm your refund.
Refunds are made to your original payment method. Where required by applicable consumer law, we'll also refund the cost of the standard outbound delivery service. If you chose a more expensive delivery option, such as express delivery, any additional delivery charge is not refundable.
We aim to process refunds promptly and always within the applicable statutory period. Your bank or card provider may then take additional time to show the refund in your account.
If you haven't received an expected refund, please contact hiss@furiousgoose.co.uk.
EU customers
Customers in the European Union purchasing online generally have a 14-day right of withdrawal, allowing you to change your mind without giving a reason.
Please email hiss@furiousgoose.co.uk within 14 days of receiving your order to exercise this right. You then have 14 days to return the goods.
Unless the item is faulty, damaged or incorrect, you are responsible for the direct cost of returning it.
Personalised and made-to-order items
The statutory right to change your mind does not generally apply to goods that have been made to your specifications or clearly personalised. This does not affect your rights if an item is faulty, damaged or not as described.
Need some help before ordering?
If you're unsure about colour, scale, size or which design to choose, email hiss@furiousgoose.co.uk. We're very happy to help before you commit to a purchase.
